Technical Manager

Brief Details of Position

We are currently recruiting for a Technical Manager to join the team. Based at The Mall Cribbs Causeway. The role is to provide a high quality and compliant technical service to the site. The Technical Manager will ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of all services within the scope of the contract, to include innovation in service delivery. Aim to continuously improve the service delivery to the client.

Main Responsibilities and Duties to include:
Customer Liaison
  • To be the leader of maintenance management on site and therefore be able to readily provide information on service plans and records.
  • Contribute to effective communications on site and be the first line contact for all maintenance related activities.
  • Demonstrate a responsive “can-do” attitude to the client, and end users.
  • Ensure prompt and professional response to customer requests.
  • Provide regular progress reports and service updates to client team
  • Responsibility for ensuring due compliance to the contract specification.
  • Provide reports to client representative and Integral management teams on the maintenance activity on site.
Health, Safety and Environmental
  • Ensure that all of Integral’s and Client Health, Safety and Environmental policies and procedures are adhered to, referring conflicts to the Regional Manager where necessary.
  • Ensure that risk assessments, COSHH records and safe methods of work records are held on site for all working practices
  • Ensure that all other health, safety and Environmental records are in place and up to date
  • Ensure that records are maintained in compliance with local and national legislation.
  • Ensure that all Integral, Client and ad hoc Contractors are aware of, and comply with their HSE responsibilities, including the provision of risk assessments and safe working method statements before work commences.
  • Monitor and evaluate service partners for compliance with Health, Safety and Environmental legislation on site
  • Manage the delivery of all agreed remedial, emergency and planned works to ensure the building offers a safe environment for all users
  • Set a good example for others
Quality of Service Delivery
  • Continually assess performance levels and drive improvement through the development of the team’s skills and attitude, innovation and better utilisation of site resources
  • Update asset lists, schedules and instruction sets on the computerised maintenance management system (CMMS).
  • Plan the labour, schedule the tasks and ensure the effective completion of maintenance work on site; either through direct reports or sub contractors
  • Ensure all reactive calls are logged and closed on the CMMS, utilising technical and administration staff as required
  • Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as stated in the quality manual
  • Manage and motivate the Integral site teams and ad hoc contractors to provide a quality, customer friendly service at all times
  • Ensure that all site based business systems are being utilised effectively and to standard required by Integral and CBRE management. These include financial, internet, maintenance management, KPI, and H&S
  • Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements
  • Monitor and report on quality and financial performance of service delivery in line with KPI requirements
Continuous Improvement

By using a continuous re-appraisal system, regularly review and recommend potential service improvements and/or cost savings to the National Account Manager. Adopt a pro-active, innovative approach in recommending improvements and changes to the service where considered to be cost effective, and ensure that this change is driven through the operation in a seamless and efficient manner wherever this provides benefit to M&G and their Retail Customers.

Personnel Management and administration
  • Provide technical support to team
  • Continually assess performance levels and drive improvement through the development of the team’s skills and attitude, innovation and better utilisation of site resources.
  • Ensure that the Integral and M&G image is reflected positively through staff appearance and demeanour.
  • Communicate regularly with staff through formal and informal channels to ensure that there is a free flow of ideas and that morale remains high.
  • Handle first line HR queries and concerns, escalating to the Regional Manager when necessary.
  • Ensure that the correct staff and efficiency levels are maintained on site
  • Distribute work to team members based on capability and capacity
  • Contribute to the appraisal of staff and suppliers
  • Ensure that administration procedures and records are maintained in line with company policy and appropriate industry associations e.g. ISO 9001.
  • Day-to-day management of the purchasing of maintenance supplies and sub contracts, with the support of the site administrator. This would include the efficient logging and processing of extra works.
  • Maintain accurate records of works completed and expenditure and provide reports to the Regional Manager as required.
  • Take responsibility for cost control of maintenance and promote methods to reduce costs without compromising quality.
  • Identify cost effective good working practice on site, including spares holding, bulk replacements, refurbishments, alternative suppliers and maintenance regimes
  • Ensure best purchasing practise using the companies nominated suppliers.
  • Effective employee management, communication and staff retention
  • Financial control and management of nominated budgets
  • Meeting the maintenance KPIs
  • Quality and the development of maintenance management
  • Client liaison and support
  • SHE compliance
Knowledge, Skills & Experience
  • Evidence of high quality experience in Building Services.
  • Proven knowledge of the latest maintenance management requirements and technologies
  • Proven experience of managing technical projects in excess of £50k, comprising of multiple disciplines.
  • Evidence of high quality experience in managing maintenance contracts in excess of £300K per year.
  • Knowledge and use of computer software – Microsoft Office, Building Management System, Concept CMMS
  • Experience and working knowledge of business finance.
  • C&G/NVQ in mechanical or electrical discipline
  • IOSH/NEBOSH Qualification
  • Professional or degree qualification in related subject desirable.
  • Experience in change management within mature teams
  • Excellent personnel, motivational and team building skills.
  • An autonomous self-starter, self-motivated and well disciplined
  • An analytical approach to problem solving and decision making
  • Able to make effective decisions quickly and implement change through the team
  • Good written and verbal communication skills
  • Adaptable and flexible approach to work requirements
  • Resides geographically near to job site and available for call out
  • Compliant to company and site personnel policies
  • The incumbent will be required to adopt a flexible approach to working hours to suit the needs of the retail sector. This will require work at weekends and in the evenings, the salary has been set to reflect this

To be discussed at interview.