Brief Details of Position
- Manage the Site Managers/Supervisors & Cleaning staff within the designated Region
- Liaise with Operations Manager, Support Managers & sub contractors to ensure service delivery and performance levels on all sites
- Establish and monitor the operational service level to ensure contract KPI’s and SLA’s are achieved
- Ensure that a consistent level of service delivery is provided across each site within the area.
- Develop relationship between Integral & Client
- Innovative management to meet changing business or operational circumstances
- General support and advice on Contract issues.
- Full understanding of Contract SLA and KPI requirements.
- Completion of relevant staff documentation and time sheets/wages
- Provide technical support & guidance, source suitable solutions on all operational issues
- Conduct induction and training
- Attendance of internal and external meetings as required
- Quality Plan management
- Analysis of any service failures
- Data and record management
- Overall performance management reviews
- Internal audits of resource management, security vetting procedures, training, communication and adherence to cleaning programme
- Innovation management
- Management of action plans to implement any improvement initiatives
- Produce monthly reports
- Review of monthly call-outs and call priorities, identifying any trends and ensuring compliance with calls matrix
- Ensure the Operations Manager is informed of all day to day issues
- Maintain staffing levels at an effective level
- Cleaning operatives are recruited and selected according to company policy and rules/client policy where applicable
Ensure that company policy is implemented, to include the following:
- Divisional Directives
- ISO 9002
- Health and Safety and COSHH Regulations
- Training Policy
- Disciplinary and Grievance Procedures
Knowledge, Skills & Experience
- Supervisory experience
- Extensive cleaning experience
Essential Personal Aptitudes and Skills
- Ability to work alone and on own initiative
- A team player
- A DBS (Criminal record bureau) check will be carried out at the cost of Integral.
To be discussed at interview.