Contract Manager

Brief Details of Position

Reporting to the Lead Contract Manager the jobholder will be responsible for setting up and actively managing a number of mobile maintenance and reactive contracts across a varied portfolio of sites within the Bristol/Exeter region.

Main Duties and Responsibilities include:
Service Delivery
  • Establish and monitor the operational service levels to ensure contract KPI’s are achieved
  • Ensure that a consistent level of service delivery is provided across each site within the portfolio
  • Develop and maintain strong client relationships across the portfolio
  • Analyse and report any service failures
  • Ensure all new contract start-ups are manned and KPI’s are adhered to
  • Accurate and timely production of management reports
  • Management of the work order/Extension process
  • Monitor and manage Work in Progress to maintain profit levels and adhering to budgets
  • Ensure timely and accurate submission and payment of financial applications
  • Management of the invoicing process
  • Sub-contractor management including compliance, performance reviews, training and audits
  • Grow the profit of the business through sales of new business, including additions to existing business
  • Accurate and timely submission of estimates utilising the established format
  • Ensure all work is carried out in accordance with health, safety and environmental quality
  • Internal audits of resource management including security vetting procedures, training, communication and adherence to PPM programmes
  • Develop and coordinate action plans to implement any improvement initiatives
  • Coordinate any site inspections and audits
  • Ensure site files are up to date
  • Ensure compliance reports are completed for each sites as required
  • Monitoring of work activities to ensure quality is adhered to
Health & Safety
  • Ensure all staff working across the portfolio have received the required Health & Safety information, instruction and training
  • Ensure that the standards required by the health and safety policy with regard to the site set up and risk assessments are implemented and monitored, including subcontractors
  • Ensure employees are trained in health and safety matters
  • Ensure that the proper procedures are followed for the reporting and recording of all accidents and incidents
  • Ensure that all properties under their control comply with health and safety legislation
People Management
  • Manage and lead team of mobile/static supervisors and engineers
  • Regularly review and appraise the performance of staff, providing coaching or training solutions as required
  • Ensure that all employee related issues are dealt with in a timely manner and in line with the Company policies and procedures
Knowledge, Skills & Experience
  • Demonstrates a strong service orientation and awareness of the importance of delivering high standards of customer service
  • Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance
  • Ability to cost effectively supervise and manage resources available to achieve a high level of service across the portfolio
  • Adaptable and flexible approach to work requirements
  • Ability to build positive relationships with clients in order to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships
  • Ability to maintain an objective and positive focus through periods of high and sustained work pressure utilising excellent time management to asses and prioritise essential tasks
  • Successfully manage a team of people with the ability to motivate, unite and direct towards Company objectives
  • Self-motivated and capable of working within a team environment
  • Excellent interpersonal, written and verbal communication skills
  • Good knowledge of information technology, including Microsoft, word, excel and outlook

To be discussed at interview.