2 x Part-time Customer Service Operators

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Brief Details of Position

An opportunity has arisen for 2 part-time Customer Services Operators to work morning and afternoon sessions within the Sheffield office (S9) and reporting to the Office Manager.

The role will include inputting of inbound reactive calls onto in-house systems; issuing jobs to engineers, categorising and resourcing correct labour, handling calls from clients, engineers & suppliers, issuing electronic purchase orders, and working closely with Contract Managers and engineers.

Excellent communication and IT skills are essential (training will be provided for in-house systems). Previous experience is not necessary but the correct attitude and aptitude to deal with a number of priorities at the same time and also complex customer requirements is a pre requisite.

Applicants must have excellent organisational skills, be able to prioritise workload and have the ability to develop a good understanding of customer business needs.

Hours of work are either 0800-1200 & 1300-1700 Mon-Fri.

Please state your preference with regards to working hours of either 0800-1200 or 1300-1700 Mon-Fri on your CV/Covering letter.

Knowledge, Skills & Experience

A systematic and self-starting individual is required. Experience in an administration / systems role, would be an advantage.

Good communications skills are vital in written and spoken English, along with the ability to multi-task. Must have good IT skills, based on Microsoft office. Experience of managing a CAFM system would also be an advantage. However, full training will be given to the right applicant.

Must be flexible in approach to work, be able to work to tight deadlines/targets.

Salary

To be discussed at interview.