Customer Service Co-ordinator

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Brief Details of Position

A full time vacancy has arisen for a Customer Services Operator within the Warrington Office, reporting to the Team Leader. The role will include, but is not limited to:

  • Inputting of reactive calls onto in-house & client systems.
  • Issuing jobs to Engineers.
  • Categorising & resourcing correct labour resource according to geographical need.
  • Handling calls from clients, engineers and suppliers with regards to ongoing reactive or PPM work.
  • Issuing Electronic Purchase Orders within assigned spend values.
  • Providing cover for other team members during periods of sickness and annual leave.
  • Working closely with Team Leaders, Customer Support Supervisor, Customer Support Manager, Contract Managers and engineers.
Knowledge, Skills & Experience
  • IT Literacy
  • Must have previous experience within a Customer Service environment
  • Ability to develop good understanding of Customers Business
  • Good communication/organisational skills
  • Knowledge and understanding of the Building Services Industry
  • Able to deal with multiple priorities with maximum results.

This is a hands-on role and would suit an individual that can work using their own initiative and also work well with the Contract Manager/Administrator. Must be a conscientious and reliable team player along with excellent interpersonal and communication skills.

Salary

To be discussed at interview.