Preventative Planned Maintenance Saves Time and Cuts Costs

Integral has introduced a continuous improvement programme for one of its nationwide retail clients - resulting in a major downturn in reactive calls along with time and cost savings.

Our Contract Management team is supported by a computerised help desk manned by experienced and knowledgeable staff, and a planned maintenance system that contains details and history of all branch network assets.

All of our call-out technicians are security cleared, multi-skilled, dedicated to the contract and backed up by Integral's specialist support teams.

All data is recorded and analysed to ensure compliance with the service level agreement and key performance indicators. Compliance is measured through regular management meetings, which address any contract variations or changes in legislation affecting the services provided.

We pride ourselves on efficient service delivery at all times, addressing issues raised and communicating effectively between the client management team, premises staff and our own line management.