We're a major national specialist For two decades, Integral Housing Services has been a national specialist in planned and responsive maintenance for social housing:  we maintain in excess of 60,000 homes for more than 14 Local Authorities and Housing Associations. Being part of Britain's biggest independent specialist in property maintenance means that we have nationwide resources to meet your every need.  We have fully equipped and mobile maintenance technicians in every postcode area.

We're locally-focused

Every community is unique, so our service is tailored to fit your needs and is available to you 365 days a year, with every contract customised to what our customers and their tenants want.

Our dedicated, local teams take time to build relationships with tenants and customers alike. 

This is key to our rapid growth.  We judge our own performance on consistently improving service, resulting from a policy of listening to our clients and their tenants. We have built an enviable reputation in delivering best-value solutions.

We take the lead

Our approach to customer service has set us apart from our competitors. We can show how our responsive management has provided the benefits of a local organisation combined with the secure support network of a major UK group.

We understand the scale and sensitivity of demands made on Local Authorities & Housing Associations.

This experience enables us to offer a complete service, knowing that quality, trust, and dependability cannot be compromised.

We're different

We have been in partnership with our housing clients for over 20 Years. Our approach has delivered reduced cost and efficiency savings, alongside high quality audit inspection results.

We recruit, train, and develop skilled locally-based staff, who are dedicated to providing an excellent service to our clients and their tenants.

We provide a full range of high quality maintenance services to housing groups throughout Britain, helping local authorities and housing associations to meet government Key Performance Indicator targets. Reactive, gas and void maintenance services are central to our business:  this work is carried out at short notice and requires speed of response and reliable efficiency - two of the core values upon which Integral has been built.

Our Housing Services:

• Fabric Maintenance
• Plumbing
• Carpentry / Joinery
• Electrical Engineering
• Domestic Gas maintenance and servicing
• Mechanical Engineering
• Chronically Sick and Disabled Adaptations
• Drainage
• Ad-hoc Replacement Schemes
• Planned or reactive - we aim to introduce predictability in a reactive environment.
• Call-outs - we aim that our first fix is a permanent fix but, where necessary, our coverage enables us to provide 24 hour, all year-round emergency services for boarding up and changing locks should property be vandalised or burgled.
• Quality Control - we are a recognised contractor in the insurance world.

We understand the key-drivers for social housing maintenance

Quality - We deliver the highest quality workmanship and service at all times, which we actively strive to improve at every opportunity.

Customer attention - We are driven by the needs of our customers.  Tenants' satisfaction is our highest priority.  We communicate with every person involved at every level to ensure that our service meets every requirement.

Integral is consistently striving to provide efficiency and added value in social housing maintenance.  We view the properties we maintain as homes, not just houses.

That's why we are committed to tenant participation, helping to develop tenant forums to help remedy the perceived lack of provision for tenant involvement

Tenant attention - Integral has vast experience of dealing with tenants in a considerate and sensitive manner on the refurbishment and maintenance work we undertake.

Each contract has a bespoke team and service centre, providing both labour and supply chain support. These initiatives champion risk-sharing, job shadowing, and open book accounting - showing Integral's total commitment to answering local community issues

We know that a key factor to success for every contract is local people accepting Integral as an integrated part of their community.

Value - We provide a high value service.  We constantly strive to innovate to further to improve quality and lower costs.

Within each project, we offer opportunities for cost savings by taking advantage of the buying power, comprehensive skills resource, and IT leadership of the Integral group. This value for money guarantee is backed by a policy of benchmarking and open-book approach to financial management

Operational efficiencies - With Britain's largest mobile fleet of more than 1,000 maintenance technicians, supported by a policy of continuous staff training, Integral is dedicated to "first-visit-first-fix".

This commitment reduces call outs and unplanned maintenance. Our careful monitoring of results and call-out times also enables us to help our customers to improve on first-fix ratios and make cost improvements.

Integral is unique

We recruit, train, manage, and develop our own skilled staff throughout the country, living close to our customers' properties.  This ensures rapid local response by skilled people who are members of the local community.  The Integral team who will maintain your homes live locally.

Integral's technology leadership

Integrate PDA is a unique and powerful web-based information software technology, designed for the social housing market. It hosts all our customers' estate data - properties, state of repair, tenants, components, service records, warranties, etc - creating a definitive record of the condition and status of housing stock and actions needed. It provides real-time information and simple paperless and transparent audit trials. It integrates quickly and simply with existing systems, allowing customers to retain total financial control. It eliminates the cost of periodic stock condition surveys, drives operational productivity, and ensures compliance

• Improves communication
• Provides easy access to information
• Improves service
• Reduces costs
• Simplifies useage
• Enhances budgetary control

Learning from Partnering

• Good ideas work in more than one place. Every contract we undertake is part of a continuous learning process:  challenges we meet and overcome help us achieve more and make each new project an even greater success;
• A maintenance-based, pro-active approach reduces tenant dissatisfaction and frees up customer time;
• Best-practice, gained from our existing relationships with Local Authorities and Housing Associations, provides us with ideas and innovations which we share with all our customers;
• Investing in the community, through relationships with local youth services, results in apprenticeships within our organisation  - and helps develops our local workforce.
• Nationwide buying power enables us to source the best value deals and warranties - and pass on the savings to our customers;

Domestic Gas

When choosing a provider of gas services, it's vital to select a company with the coverage, experience and flexibility to meet your needs, from advice and planning through to managing major projects from turnkey to completion.

Within the domestic market, we provide skilled installation, servicing and maintenance of gas appliances and the installation of central heating systems. We also manage the installation, exchange and reading of gas meters for both domestic and non-domestic operations, plus void inspection and remedial works programming.

In order to ensure we stay ahead of all regulatory standards, particularly the requirements imposed by CORGI and the certification bodies; we invest in ongoing training for our engineers. This practice allows us to deliver piece of mind to you. To further ensure quality and commitment, we use our own permanent local staff at every opportunity.  In addition to geographic reach and flexibility of call out, we have developed close links with major manufacturers and parts suppliers to ensure efficiency in purchasing and parts availability, to minimise any unavoidable downtime.

By utilising our comprehensive database for the planning of PPM, plus the co-ordination of responsive repairs, with the option of 'Real-time' status update from mobile devices, we can provide you with the electronic capture of Landlord Safety Certificates and maintenance worksheets for a complete audit trail.

Our customers include all utilities in the Gas Industry (public gas transporters and suppliers), local authorities, housing associations and other organisations offering own brand servicing.

Clients include:

• Barrow Borough Council
• Brent Borough Council
• Cheshire Building Society
• Helena Housing Association
• London Borough of Barking & Dagenham
• Macclesfield Borough Council
• Sefton Metropolitan Council
• Villages Housing Association
• Wirral Borough Council

As a national company we maintain in excess of 60,000 homes with more than 14 Local Authorities and Housing Associations

ian.jones@integral.co.uk